Holt's Cigar Company's origins date back over one hundred years since 1898. In the span of those years, the name Holt's has been synonymous with the region's finest imported premium handmade cigars. Since 1957, Albert and Jean Levin and son Robert in 1974, have operated the company with one clear philosophy; to provide area cigar smokers with the best products at a good value along with the best customer service in the business. The formula has worked and Holt's Cigar Company continues to be successful. The cigar renaissance of the mid-nineties has catapulted the Holt's name to levels of national recognition and respect.
Starting first as a tobacco shop in center city Philadelphia, Holt's has also developed a very successful mail order and wholesale division in recent years. In 1986, Rob Levin created the company's first proprietary cigar brand, Ashton. To promote sales nationally and internationally, Ashton Distributors, Inc. was created as the wholesale division of the company. Since then, Rob has nurtured and built Ashton to its status today as one of most successful and sought after premium cigars in the world. In 1999, Ashton released the much heralded Virgin Sun Grown (VSG) cigar which helped catapult the Ashton name to its current status as leading brand in the industry.
Originally limited to a handful of retail customers, the mail order division has grown substantially since the early sixties and now distributes full color catalogs and mailers to tens of thousands of cigar consumers all over the country and is recognized as one of the largest cigar catalog companies in the industry.
Nothing defines Holt's Cigar Company more clearly than its center city Philadelphia flagship retail location where for a hundred years, cigar lovers have flocked to the friendly confines and relaxing atmosphere of the company's quality cigar shop. In 1995, the company opened a new and expanded cigar store that was instantly recognized as one of the finest retail venues of its kind in the nation. The ambiance and aromas, as well as one of the nation's largest walk-in humidors and luxurious smoking lounge attracts thousands of cigar aficionados and novices alike to Holt's Cigar Company.
In Philadelphia and the Delaware Valley, when anyone thinks of cigars and fine smoking accessories, they think of Holt's Cigar Company. Even though it costs a little more than a nickel like they did in the fifties, Holt's still provides a coveted and affordable luxury for cigar lovers everywhere; the joy and simple pleasures of a fine cigar.
In 2003, the company expanded its facility with the purchase of its 55,000 square foot building in NE Philadelphia. The purchase allowed the creation of an expanded retail facility on Townsend Road, a 13,000 square foot humidor and an overall capacity upgrade to better serve the company's retail and wholesale customers.
Although Albert Levin, the founder of the Company, passed away several years ago at the age of 92, his vision of building relationships with customers and great customer service will live on as the true foundation of the company.
100% Guarantee of Satisfaction
Non-Tobacco Products: If you are not 100% satisfied with any non-tobacco product that you purchased from Holt's you may return it in original condition within 10 days of purchase for full credit or refund.
Cigars: If you are not 100% satisfied with any cigars that you purchase from Holt's after you have tried one (1) you may return them within 30 days for full credit or full refund. If you try more than one (1) cigar and you decide that they are not to your liking and return them, you will receive credit or refund for the amount of cigars returned, minus shipping costs. Returns accepted only with original Cellophane Wrapper intact.
Free Promotional Items: All defective free/promotional items must be returned by customer at customer cost. Replacement will be issued when it is received by Holt's.
Directions for Returns: Please call our Customer Service Department for a Return Merchandise Authorization number within 3 days of receipt of your order to expedite the return(s). When returning merchandise, please repack the item carefully and return it INSURED within the prescribed time(s) above. We will pay for return shipping if your package was damaged or it was our error when it reached you.
These are a few recent emails from the literally hundreds of emails and letters we have received in the last few months.
From: Bob B.
"Loved the newest issue of your catalog. I went right out and ordered a bundle of the Smokin`Sandwich. I received them, and what a great cigar for the price .Tasty, good draw,and well constructed.What more could you ask for. I was so pleased I just ordered two more bundles."
From: Robert B.
"I just wanted to let you know that I had a great transaction with you folks this morning over the phone. A cigar board I belong to (stogiechat) had one of our dearest members lose his Mother last week and we finally all decided to get him the Fuente Family Charity Box of 22 OpusX as a memorial gift. The woman on the phone was very helpful, and even though you folks have never done business with me and my credit card was new to you, your organization has already overnighted the cigars to me. I can't imagine any business' service being better than yours, I will most certainly be purchasing from you in the future."
From: Joseph M.
"I placed my first order with your site and was very impressed on how fast it was processed and shipped. Your site has a great selection of cigars and it's nice that quite a few of them are offered as a singles purchase as well as by the box. I have my favorites that I purchase by the box but I enjoy a variety of cigars and being able to by some singles really is nice. Thank you for that."
From: Bob S.
"I just recieved my backorder today and wanted to say thanks! Every time I buy from Holts, either over the phone or on the internet, everything is done quickly and corectly, plus your phone people are the best with answers and suggestions. It is a pleasure to get my cigars form Holts. Good Job!"
From: Dennis W.
"Pleasant surprise of the free Houduran House cigars in my latest order. Not often in this day and age when a company does something nice and unexpected for their customers. I'll be sure to pass on the news about Holt's and their relationship with their customers."
From: Larry D.
"Recently I sent an e-mail regarding my internet order. I not only received an immediate email addressing my problem, I also received a follow-up call the next day. Speaking to a live person certainly was a nice touch. That kind of service on my first order will make me a regular on holts.com."
From: Lisa P.
"Just wanted to send a big thank you to Holt's for your over and above help in sorting out a couple of recent orders for my dad. You guys are really fortunate to have such a dedicated staff."
"I've ordered with your company over the phone, via the internet and in person at your retail stores. Each and every time I've received great service. Keep up the good work Holt's."
From: Dan H.
"I called yesteday not very happy and I must say not very pleasant about my complaint. I have to let someone there know what happened next. Within minutes your customer service representative had my problem (and my attitude!) completely turned around. I hope you're able to pinpoint that person - she certainly deserves some special praise!"