Customer Testimonials
Thanks for visiting Holt’s! Cigar lovers have been buying the finest premium handmade cigars and cigar accessories from Holt’s for over 125 years. We’ve acquired some fans during that time. Check out what they've had to say about shopping with us and write your own testimonial!
Average Customer Rating
5.0
6,522 reviews
Fast Delivery!
I recently started buying cigars from Holt's, and I am already a huge fan. Although I regularly do business with three other online cigar shops, Holt's is quickly becoming my top choice. I particularly love the Build Your Own Sampler options, and I am consistently impressed by their incredibly quick delivery.
My Go-To Cigar Shop!
I have ordered quite a bit from Holt's this summer, and every order has arrived quickly and perfectly packaged. Every cigar was fresh and ready to smoke. After having bad experiences with other companies—receiving damaged, dry products and dealing with poor customer service—I’ve found that my experience with Holt's has been flawless. They are now my go-to shop for replenishing my humidors.
Greatest Cigar Company in Existence!
I am so happy with Holt's! I stumbled upon their reviews through Mazz and Faccia on YouTube, and their videos really helped me navigate the world of cigars after taking a long break. The fair pricing and consistently quick shipping keep me coming back, and I couldn't ask for better service. The Cigar of the Month Club is easily one of the best I have ever joined, and their phone staff is incredibly friendly and knowledgeable.
Great Cigars!
I had a great experience despite initially receiving the incorrect cigars. After I called to notify them of the error, Holt's immediately took responsibility and sent out the correct items via UPS, even though I had originally selected USPS shipping. They also provided a return label for the incorrect items. Holt's turned a frustrating situation into a fantastic experience through excellent customer service. Thank you!
Awesome!
The cigars are excellent, and I will definitely be ordering all of my cigars from here in the future. I couldn't ask for a better product, and the shipping was on point. Thanks, Holt’s... you guys are awesome!
Fast & Fresh!
The cigars arrived quickly and in perfect, fresh condition. This was my first time ordering from Holt's, and I will definitely be a returning customer. Thank you!
Your Shipping is Amazing!
I’m not the cigar smoker, but I am the one who handles the online ordering! Gary absolutely loves your catalogs. Holt's is head and shoulders above other companies I deal with for online orders. Our packages arrive via USPS with incredible speed - it often feels like they arrive at our mailbox in less than 24 hours after shipping from Philadelphia. The communication is always excellent; it is such a pleasure to deal with your team. Wow!
Another Great Transaction!
Outstanding pricing and incredibly fast four-day delivery. Holt's for the win!
Excellent Price!
Holt's offered the exact product I was looking for at an excellent price, and the delivery was prompt and efficient.
Fantastic Online Ordering Experience
Jackie provided truly exceptional customer service. After I emailed Holt's to share concerns about a previous order, she responded promptly and followed up with a personal phone call. She listened carefully, addressed the issue, and went above and beyond by personally inspecting my new order before it was shipped. Jackie exceeded my expectations, and her professionalism and genuine care were greatly appreciated. Top-notch customer service—thank you, Jackie!
Excellent Selection & Service!
I have been purchasing cigars from Holt's for many years, and during my recent summer vacation in New Jersey, I was once again reminded of why. Their service is truly above and beyond. The selection of cigars is amazing, and their delivery system is consistently fast and efficient. Furthermore, their staff is professional, knowledgeable, and extremely helpful, providing excellent follow-up and always being available to assist with recommendations or order inquiries.
Great!
These folks were incredibly easy to work with, and everything was great!
